Guarantee

1. General

All Goods supplied by J & K glass & Glazing Ltd of Unit 4 & 5 Station Road, Terrington St Clement, Kings Lynn, PE34 4PL to any other party, are sold subject to the terms and conditions which are available on our website. Copies are also available upon request. The Guarantee comes into effect upon payment of the full price under the general terms and conditions of J & K glass & Glazing Ltd. (Electrical and plumbing installations and associated components are guaranteed for 1 year) The guarantee is rendered void if the full price is not paid on the due date.
The guarantee states that the consumer has statutory rights in relation to the goods and that those rights are not affected by the guarantee.

2. Upvc Windows / Doors

2.1 In relation to windows and doors the company offers the following guaranteed
2.2 Window Materials and surface finish (with the exception of sprayed items) are guaranteed for a period of two years from the date of delivery/installation. If the product surface has a sprayed painted finish applied, it is guaranteed for a period of 5 years from said dates.
2.3 The operation of window/door locks are guaranteed for a period of 10 years from the date of delivery/installation.
2.4 Window/Door furniture. Pvc-u coated handles (i.e. black/white) are guaranteed for 10 years, all other forms are guaranteed for the term of 1 year unless stated otherwise.

3. PVC-U Panels

3.1 In relation to pvc-u panels we offer the following guarantee
3.2 White pvc-u products are guaranteed for 10 years from the date of installation/delivery.
3.3 Woodgrain / Colourgrain products are guaranteed for 5 years form the date of installation/delivery.

4. Additional Conditions

4.1 The warranty does not apply to:
4.2 Failure caused by negligence, vandalism, wilful damage, extreme environmental conditions or excessive wear and tear.
4.3 Goods that have been altered or modified.
4.4 Goods that have not been maintained in accordance with the companies recommendations.
4.5 Composite door slabs experience thermal movement throughout the year. The door slab will recover to its original state, however it can have a bow that exceeds 5mm. It is at the companies discretion to whether the slab is of concern or not.
4.6 The warranty is for the original purchaser and is not transferable.

5. Glazing

5.1 Due to the naturally occurring flaws and manufacturing methods of the glass ranges offered, minor imperfections, seeds, flaws, bubbles or similar may be evident but are deemed to be acceptable and no liability will be accepted by the company.
5.2 Certain glass ranges, such as triple glazed units, Georgian bar units, may be liable to 'rattling' or similar and no liability will be accepted by the company.
5.3 The 'lead' strip utilised in certain glass designs may be the subject of oxidisation when exposed to the elements. As oxidisation is a naturally occurring effect, it is not considered a flaw and the company will accept no liability.

6 . Supply Only

6.1 The warranty does not apply to:
6.2 Goods being incorrectly fitted
6.3 You may be asked for proof the goods were correctly fitted, have note been tampered with and that they are maintained correctly. The company will determine in its absolute discretion whether the goods comply in this regard or not. Where proof cannot be provided, having reasonably been requested, the company will accept no liability
6.4 If a representative of the company attends a site visit and no liability is found then a visitation charge will be applied.
6.5 The company shall not be responsible for the cost of labour or any other expenses incurred.

7. Claims Procedure

7.1 Any issues regarding the guarantee must be put in writing to J & K Glass & Glazing Ltd, Unit 4 & 5 Station Road, Terrington St Clement, PE34 4PL, before the defect can be rectified.
7.2 Proof of purchase will be required
7.3 The company reserves the right to repair, rework or provide a replacement parts/product (determined at the company's sole discretion) to rectify the problem
7.4 Any goods repaired or replaced shall be guaranteed on the terms from the original invoice date
7.5 Images of the fault may be required


Upvc Windows, Doors and Conservatories local to King's Lynn, Terrington St Clement, Hunstanton, Downham Market,
Swaffham, Fakenham, Norwich, Thetford, Peterborough, Cambridge, Boston and Spalding.
Over 30 years in the industry supplying the highest quality to our customers all over the country. British Craftsmanship At Its Best
Cookie PolicyPrivacy Policy